FAQ

Click this link to check out our Castle X Dealer Locator

All customer service is handled through our dedicated customer support system. For the FASTEST service, please contact us by using this form: Contact Us

We respond to contact form questions super-fast – If you want to leave a voice message for us at 920-520-2088, you are welcome to – but please keep in mind that it may be 3-5 day response time, and we will respond via email.

Send a self-addressed stamped envelope to the following address, along with $2, and we will return four Castle stickers:

Castle X
c/o Sticker Request
P.O. Box 10417
Green Bay, WI 54307

Interested in a career with Castle?
Castle is looking for enthusiastic Independent Sales Representatives to partner with in territories throughout the US.
If you are passionate about the Powersports Industry and have an entrepreneurial, driven attitude, we would love to hear from you.
Please head over to this page and fill out our Career opportunities form:
Castle is looking for enthusiastic Independent Sales Representatives to partner with in territories throughout the US.
If you are passionate about the Powersports Industry and have an entrepreneurial, driven attitude, we would love to hear from you.
Please click here and head over to this page and fill out our Career Opportunities form.
Prefer email? Send your resume to us at [email protected]

CastleX is proud to offer the Military (Active, Reserves, Guard Members), Veterans, and First Responders a 10% discount year-round on www.castlesales.com
To receive your 10% discount, follow the directions below:
Active Duty, please email [email protected] from your military email address.
If you are a veteran, please email a copy of your DD214 (make sure you redact your SSN).
First Responders: Please send us an email directly from your work email address or any form of verification you’d like.
Once we receive your verification, we will activate your 10% discount
Please Note: The 10% discount is off of the full retail pricing on our website. If the product you are looking at would happen to already be on sale at 15% off, you will only receive the 15% discount, not an additional 10%.
We At Castle X Thank You For Your Service!

Returns require a Return Authorization Number. If you would like to return an item you bought on CastleSales.com, fill out the form on this page with all of the required information in addition to the reason for requesting the return. Once we receive the information, we will create a Return Authorization and will email confirmation of the Return Authorization to you along with the RA number and the shipping address to send the return. Issuance of a Return Authorization does not guarantee acceptance of the return, the item still must meet all the conditions specified in our return policy to be accepted as a return. No returns will be accepted without a Return Authorization. Shipping costs are non-refundable.

**PLEASE** – Check your “Spam” folder for response emails from “(example)@CastleSales.com” – We frequently hear from customers that they did not receive a reply from us, but after checking their “Spam” folder – They find the emails we sent!

The customer is responsible for all return shipping costs to Castle. We highly recommend shipping the package with a carrier that provides tracking and insurance as Castle assumes no responsibility for packages lost in shipping.

Refused Shipments: A $25 service charge plus any shipping cost is applied to any refused shipments.

14 Day Return Policy
Purchases made directly through CastleSales.com have a 14 day return period, from the date of purchase. The product must be unworn, in new, re-sellable condition, have the tags still attached, be a current model, and must be clean (No pet hair or cigarette odors, etc). If it does not meet all of these conditions, it will be refused and customer service will notify you. If your return is refused, you will be responsible for payment of all shipping costs to ship it back to you. If you have any question about whether or not your return will be accepted, contact us before sending it.

For purchases made in December:
You can request a return on eligible purchases made in December through December 31st, or 14 days after the sale date, whichever is longer.

We are not able to process “exchanges” — Only “returns”. If you need a different size or color, you can return the incorrect item (you must obtain an RA number to do so – See below) and you will be refunded according to our return policy. You can then purchase the correct item at any time.
Refused Shipments: A $25 service charge plus any shipping cost is applied to any refused shipments.

ALL purchases made at an Authorized Castle Dealer MUST be returned to the dealer where they were purchased.

Peak-season service guarantees:
The guarantee is suspended for UPS Ground and UPS Standard shipments picked up or scheduled for delivery between Nov. 27–Dec. 3 and Dec. 18–Dec. 24.
For further details, visit ups.com for the UPS Tariff/Terms and Conditions. Service guarantees are subject to change.

Ground:
$0-$99.99 Order Total – $9.95
$100 & Up Order Total – Free Shipping

2 Day: Please check the Shipping Time Map below, you may already be in a 2 Day shipping area
$129.99-199.99

We currently do not offer Next Day shipping

All orders placed by 1PM CST on normal business days (Monday through Friday, excluding holidays and weekends) will be shipped within 24 hours. Holidays will impact shipping also and may delay shipping an additional 48 hours. Sometimes an order will not be available to ship because it is out of stock or sold out; If this happens, we will notify you via email. Out-of-stock situations increase as the season progresses.

Please note:
If your order is over $500 or is getting shipped to an address different than the billing address, the order will be shipped with “Direct Adult Signature Required”. This means that the package will need to be signed for by the person that is listed on the shipping label.

We ship to the exact address that you enter as your “Shipping Address”, please make sure you enter the correct address as Castle will not be held responsible for entry errors. Confirm that the shipping address is correct – please contact us immediately if it is not. After your order leaves Castle, the delivery address can not be changed. Castle is not responsible for shipments that are sent to an address the buyer enters incorrectly.

Castle uses UPS, FedEx, and Spee-Dee Delivery for shipping all orders, and we currently only ship to the Lower 48 in the USA.

Some shipping exclusions apply. Oversized products/large orders will have increased shipping costs (customer service will contact you prior to shipment) and will ship Standard Ground only.

What is Proposition 65?
Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects, or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposure to these chemicals. To find out more, visit https://www.p65warnings.ca.gov