Castle products purchased online (via Amazon, eBay, or any other online sales channel) must be returned to the dealer they were purchased from - Please contact them directly. - See product descriptions for return exclusions and details. - Check your “Spam” folder for response emails from CastleSales.com. - We are not able to process “exchanges”, we can only process “returns”. If you need a different size or color, you can return the incorrect item (you must obtain an RA number for a return – Fill out the form below to request one). - You will be refunded according to our return policy. To avoid an “Out-Of-Stock” situation on the size / color you need: First: Purchase the size & color you need directly through CastleSales.com Next: Fill out the form below to return the item you bought directly through our website Return Period: Purchases made directly through CastleSales.com have a 14 day return period from the date of purchase (exclusions listed below). Purchases made in December: You can request a return on eligible purchases made in December through December 31st, or 14 days after the sale date, whichever is longer. Return Eligibility: 1. The product must be unworn and in new, re-sellable condition, have the tags still attached, and must be a current model. 2. Any returns that don’t meet these conditions will be subject to refusal or a restock fee. 3. Used/Worn products are NOT eligible for refund. 4. Clearance tagged items are not returnable; See product descriptions for return exclusions and details. 5. Buyer is responsible for all return shipping costs. 6. Shipping costs are non-refundable. 7. Returns cannot be dropped off at our warehouse. 8. Returns MUST be New/Unworn/Clean. If the product you are returning has pet hair on it, human hair on it, has any smoke odor, or is just dirty – we will send it back to you. Your Account: You can create an account to check your past orders by clicking here
